Frequently Asked Questions for Restaurateurs
Find clear answers to common inquiries and enhance your understanding with helpful insights and solutions.
Table of Contents
Getting Started
How do I list my restaurant on Ready to Dine?
Visit our website and click "For Restaurants." Then click "Book Call" to open our calendar scheduler where you can select your preferred slot for a 30-minute discovery call. During this call, we'll discuss your restaurant's needs, explain how Ready to Dine works, and answer any questions you have about partnering with us.
What are the requirements to join?
Restaurant must have availabitiy to provide either a dining in environment, a pick up of preordered meals or a delievery option using non RTD delivery agents.
What are your commission rates?
Introductory Soft Launch 3 months free from subscription and commission. After 3 months, there will be commission on bookings and subscription package of restaurant choice.
How does the onboarding process work?
The details can be covered in the discovery call.
What equipment or technology do I need?
The details can be covered in the discovery call.
Managing Reservations
How do I view incoming reservations?
All reservations appear in your restaurant dashboard in real-time. You'll receive notifications for new bookings, modifications, and cancellations. You can view reservations by date, time, or party size, and export reports as needed.
Can I block off certain times or dates?
Yes! Use the availability calendar in your dashboard to block off dates for private events, holidays, or maintenance. You can also adjust your daily hours, set party size limits, and manage table inventory for specific time slots.
What if a customer doesn't show up?
Customers will be charged a no-show fee according to your policy and the policies of RTD.
Can I set maximum party sizes?
Yes, you can set maximum party sizes. RTD can provide additional support to handle large groups,special events and tastings.
Menu Management
How do I upload my menu?
Use the menu management tool in your dashboard. Include item names, descriptions, prices, dietary information, and photos. Our team can also assist with initial menu setup or ongoing support.
How often can I update menu items and prices?
Update your menu as often as needed! Changes take effect immediately for new orders. We recommend keeping your menu current with seasonal items, daily specials, and accurate pricing to ensure the best customer experience. Please cross reference with curent live reservations.
Can I offer pre-order-only specials?
Yes, RTD can also help promote the specials.
Pre-order Management
How do pre-orders appear in my system?
All reservations appear in your restaurant dashboard in real-time. You'll receive notifications for new bookings, modifications, and cancellations. You can view reservations by date, time, or party size, and export reports as needed.
Payments & Payouts
When do I receive payment for pre-orders?
Payment is received within 7 days.
How are refunds handled?
Each restaurant is responsible for agreeing their own refunds in accordance with their policies. Once a restaurant agrees a refund with the diner they should notify ready to dine. A POS processing fee for the refund may be incurred.
In some cases an admin fee may be inurred, please refer to T&Cs for full details.
Customer Communication
How do I handle customer complaints?
Each restaurant is responsible for handling their own complaints in accordance with their policies.
If a complaint is specifically in reference to the RTD app please contact support@readytodine.
Privacy & Security
How is my data protected?
We use bank-level encryption (256-bit SSL) to protect your personal and payment information. We comply with GDPR, CCPA, and industry security standards. Your data is never sold to third parties. Read our full Privacy Policy for details.
How do I report suspicious activity?
If you notice unauthorized charges, unusual account activity, or security concerns, contact support@readytodine.com immediately. Change your password right away and review your recent reservations and payment history.
Your privacy policy explained.
Our Privacy Policy outlines what information we collect, how we use it, who we share it with, and your rights. Key points: We collect only necessary information, use it to provide services, never sell your data, and give you control over your information. Read the full policy at readytodine.com/privacy.
Partnerships & Business
How do I partner with Ready to Dine?
For onboarding your restaurant visit readytodine.com/restaurants. For other business opportunities, strategic partnerships, or integrations, contact partnerships@readytodine.com with details about your proposal.