Creating an account is quick and easy! Simply download the Ready to Dine app or visit our website, click "Sign Up," and enter your email address, name, and create a password. Once registered, you can start booking reservations and pre-ordering meals right away.

If you've forgotten your password, click "Forgot Password" on the login screen. Enter your email address, and we'll send you a secure link to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact our support team.

Go to your account settings by clicking on your profile icon. From there, you can update your name, email address, phone number, dietary preferences, and favorite cuisines. Keeping your profile updated helps us provide you with personalized restaurant recommendations.

Yes! You can add multiple credit cards, debit cards, or digital wallets to your account.

Go to Settings > Payment Methods to add, remove, or set a default payment method. This makes checkout faster when making reservations and pre-ordering.

Please contact support@readytodine and we will delete your account.

Yes this can be done through your phone's notification center as commonly done with other apps.

Browse restaurants in your area or search for a specific venue. Select your preferred date, time, and party size. Then add menu items. Review your details and click "Confirm Reservation." You'll receive an instant confirmation with all your booking details. Restaurant will then provide a final confirmation of acceptance of your booking.

Yes! Most of our restaurant partners accept same-day reservations, subject to availability. Simply search for restaurants and look for available time slots for today. For the best selection of availability, we recommend booking in advance whenever possible.

Yes, just like being at the restaurant you can make special requests. RTD will pass on these requests and while restaurants will do their best to accommodate. Special requests remain the decision of the restaurant and are not guaranteed.  Please enter your special request in the "Special Request" Field.

The Ready to Dine app allows for any size booking but some restaurants provide additional guidelines and support for bookings above (8?) people. Please check the special notes regarding your chosen restaurant. (You will find this….)

Run by the restaurants when onboarding-what can they accommodate?

When making your reservation, you'll see a "Special Requests" field. Here you can note accessibility needs.  Please also feel free to contact the restaurant directly using the contact details in their profile.  For any additional support after first contacing your chosen restaurant regarding accessibility, please feel free to contact support@ready to dine. 

You can make multiple reservations for various dates, times and locations.  Ready to Dine promotes fair access to tables for all diners. There are guidelines in the Terms and Conditions which address bookings being made for the purpose of resale.

Pre-ordering lets you choose and pay for your meal in advance. When booking your table, browse the restaurant's menu, select your dishes, and complete payment. Your order is sent to the kitchen, and your meal is prepared to be ready shortly after you arrive. It's like having VIP service at every restaurant!

Pre-order completion time can vary by restaurant, but typically you'll need to place your order at least (2-4 hours?) before your reservation time. The app will show you the deadline when booking (where?). For best results, we recommend pre-ordering when you make your reservation. 

Yes, you can modify your pre-order up until the restaurant's specified deadline (usually 4 hours before your reservation). Go to "Bookings," select your booking, and click Edit Icon. After the deadline, contact the restaurant directly to request changes.

Yes you can.

Yes! When pre-ordering, you can add meals for everyone in your party. Each person can also access the reservation and add their own selections if you share the booking details with them.

Go to "Bookings" and select the booking you want to change. Click Edit Icon to adjust your date, time, or party size, subject to availability. If you've pre-ordered, you may need to review your food order as well.

Changes are typically free up to (6 hours check this window) hours before your reservation. Please note, that some restaurants prepare specialty or imported items, or have extremely high demand and may require more than 4 hours notice of change.

Open "Bookings,"  and click "Cancel" Confirm the cancellation, and you'll receive a confirmation email. Please review our cancellation policy for information about refunds and any applicable fees. Please note the restaurant may have its own cancellation policy. 

You can typically cancel without charge from the restaurant up to 4 hours before your reservation time. Cancellations made (in less than 4 hours)  may incur a cancellation fee of $xx per person, depending on the restaurant's policy. No-shows may be charged the full pre-order amount or a fee up to $xx per person at the restaurant's discretion as per their policy.

The ready to dine app fee for your cancelled booking will be applied at a discounted processing rate for bookings cancelled within the required time limit and at  the standard rate for bookings cancelled at short notice or for no shows.

Ready to Dine processing and service fees are non refundable with partial fees being applied if cancellations are made within policy guidelines.  Credits can be applied for future services in certain situations. Please contact RTD support if you have a special circumstance.

Refunds for meals and dining experiences are at the discretion of the restaurant and in accordance with their cancellation, late arrival, deposit  and no show policies.

Refunds that have been agreed with the restaurant will be processed within 10 days of having been agreed with the restaurant. Ready to Dine processing and service fees are non refundable, however credits can be applied for future services in certain situations. Please Contact RTD support if you have special circumstances.

Plans can change and in most cases restaurants will be happy to accommodate and change your dining out experience to a pick up, and where possible a delivery. Please contact your restaurant locally. 

If you're running late, please call the restaurant directly as soon as possible. Most restaurants will hold your table for 15 minutes past your reservation time. The restaurant will do their best to time your meal appropriately.

When you pre-order your meal, you'll be charged up to 4hrs prior to your confirmed reservation. Some restaurants may require a deposit, please view your restaurant's policy.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, Apple Pay, and Google Pay (V2?).

All receipts are available in your account under "Bookings" > "Completed." Click on any completed reservation to view the receipt. Receipts are also emailed to you after your dining experience.

You can cancel without charge from the restaurant up to 4 hours before your reservation time. Cancellations made within 4 hours may incur a cancellation fee, depending on the restaurant's policy.

The ready to dine fee for your cancelled booking will be applied at a discounted processing rate for bookings cancelled within the required time limit. The standard fee will be applied for cancellations at short notice or for no shows.

Diners can tip using the RTD app when making a booking or in person at the restaurant.  Ready to Dine values all participating dining establishments and the staff that will be serving you during your dining experience.  Please make sure you are aware of local custom and tipping norms in the regions where you will be dining.  Please advise RTD of exceptional service experiences and write reviews.

Some restaurants have an automatic service charge applied to booking sizes above a certain amount of guests. The policy of the restaurant will note the amount of the fee as well as the booking size related to the fee.

After your dining experience, you'll receive an email asking for feedback. Click the link to rate your experience (1-5 stars) and write a review. You can also leave reviews anytime by going to "My Reservations" > "Past Bookings" and selecting “Write a Review.”